Patient And Family Bill Of Rights & Responsibilities

Being a valued patient of Lifeline Hospital , you and your family have the following Rights:

(Rights of Children, the elderly and Patients not able to practice their rights, will be granted to their families/ guardians):

  1. You have the right to understand and use all your rights. You will receive a written copy of these rights from the Reception as an outpatient & in Wards as an admitted patient. And if for any reason, you do not understand them, please contact any staff and ask for help, including interpretation if you want to be explained in another language.
  2. You have the right to receive impartial care with dignity and respect without discrimination, respecting your values and religious beliefs. This care shall be subject to availability, without interfering with other patient’s safety and the work environment and without contradiction with Lifeline Hospital rules & regulations.
  3. You have the right to receive comprehensive medical care with the aim of reaching proper diagnosis and treatment of illness and injury.
  4. You have the right to receive immediate emergency care, whenever needed, with no delay.
  5. You have the right to know the identity of the physician or other healthcare practitioners responsible for your care.
  6. You have the right to receive comprehensive information in a manner you can understand (from the healthcare team) about the diagnosis, proposed treatment, any change in your health status and the cause of these changes, alternative treatments, potential benefits and drawbacks to the proposed treatment, likelihood of successful treatment, possible problems related to recovery and possible results of non treatment and expected cost of care. (This right will be automatically granted to families /guardians of Children, the Elderly and Patients not able to practice their rights).
  7. You have the right to have an interpreter (if available) if the language presents a problem to understand the details of your care and the treatment provided to you.
  8. You have the right to give or not to give your written General Consent for treatment when you enter the hospital.
  9. You have the right to give or not to give your written informed consent before surgery or any invasive procedures, anesthesia, the use of blood and its products and any other high-risk procedure and treatment.
  10. You have the right to receive all information that you need before giving your consent for any proposed procedure or treatment; this information should include the benefits, available alternatives and the possible risks (if any) of the procedure or the treatment.
  11. You have the right to participate in care decisions. Lifeline Hospital encourages Patients, Parents or Legal Guardians to participate in planning and implementing treatment together with the nurses and physicians, to the extent they wish.
  12. You have the right to maintain your need for privacy for all clinical interviews/examinations, procedures (including while being transported), and treatments and the confidentiality of all of your information.
  13. You have the right to choose the treating doctor (depending on availability) in addition to the right to reject the treating doctor upon furnishing a genuine reason.
  14. You have the right to refuse the treatment (if you would like to) and to be informed of the medical consequences due to your refusal. Accordingly, you will sign a form prepared to that effect and leave the hospital. (This right will be automatically granted to families /guardians of Children, the Elderly and Patients not able to practice their rights).
  15. You have the right to refuse examination or observation by any person not directly responsible for your care. In such an event, such persons should have your permission to be present during case discussion, consultation, examination and treatment. (This right will be automatically granted to families /guardians of Children, the elderly and Patients not able to practice their rights).
  16. You have the right to be protected from physical, verbal and psychological assault.
  17. You have the right to receive information from the organization that supports your choice to donate organs and other tissues. For this you can ask your doctor who will guide accordingly.
  18. According to Hospital Policies and Procedures and depending on availability and your health status, you have the right to have a family member or a guardian as an escort (if need be). Due to medical reasons certain units will not allow this. E.g. ICU, OT, etc
  19. You have the right to receive a complete explanation of the need to be transferred to another treatment center and all reasonable alternatives to such a transfer. Before performing the transfer, the receiving institution must accept the transfer.
  20. You have the right to complain through the Front office Manager (contact internal number 203) without any fear of reprisals about the care and services you are receiving and to have the hospital respond to you. Patients whether inpatients or outpatients, can contact Front office Manager to give complaints and suggestions about services and have them addressed to the concerned department.
  21. You have the right to access your medical record as per our hospital policy & regulations.
  22. You have the right to appropriate assessment and pain management and receive education for yourself and your family about pain and pain management.
  23. Lifeline Hospital is committed to provide the dying patient with respectful and compassionate care and respects his/her unique needs.
  24. You have the right to obtain a medical report and a copy of medical test results from the Medical Records Section, at a reasonable fee.
  25. You have the right to receive an itemized bill upon your request as an inpatient and explanation of all charges regardless of whether it is paid by you or by another source.
  26. You have the right to receive written Discharge Instructions/Plans from the nursing team. This plan will highlight treatment, follow up and medical instructions of how to take care of yourself after you leave the hospital.
  27. You have the right to seek a second opinion about your care without fear of compromise within or outside the organization. ( If need be , you may be required to pay for the services )

PATIENT AND FAMILY BILL OF RESPONSIBILITIES
Being a valued patient of Lifeline Hospital, you and your family have the following responsibilities:

    1. Respect and value the hospital rules and regulations while paying a visit or approaching for consultations.

a. No visitors are allowed inside the ICU except one (1) close relative at a given time when needed.

  • Show consideration for and deal with other patients and staff with respect.
  • Respect the privacy of other patients.
  • Provide complete and accurate information about present complaints, past illnesses, hospitalizations, treatments, present medications (if any), known sensitivities to medication and any other matter relating to your health.
  • Follow the healthcare provider’s instructions.
  • Accept responsibility for refusing treatment or not following the treatment plan, even after the risk of not following it has been explained.
  • Attend your appointment on time. If you want to cancel any appointment, inform the hospital reception 24 hours in advance.
  • Respect the priority given to the emergency cases. Appointments may be rescheduled or postponed at the last minute due to unavoidable circumstances.
  • Observe safety regulations, including the ‘no smoking’ policy.
  • Ensure that financial obligations of your health care, if any, are fulfilled promptly.
  • Give the requested samples and take the medical check ups on time, without delay.
  • Avoid bringing valuable personal things to the hospital since the hospital is not responsible for them. In emergency cases only, you can give these valuables to the nurses in the presence of security staff, after you sign on the related documents. You have to keep a copy of it and ask the person who received your valuables to show his/her identity, taking into consideration that the hospital is not responsible for any consequences whatsoever.
  • Mentally imbalanced patients must always be accompanied by a family member or a guardian to serve as an escort.
  • Take medications as ordered.
  • Ask questions if what is said by your Care giver is not understood.
  • As a part of infection control measures in the hospital, patients are asked not to bring personal belongings such as blankets, pillows, carpets etc.